nova88 Platform Privacy Notice

This page describes what data we collect when you access nova88 and how we keep that information protected. We take data security seriously. Our policy is straightforward: we collect only what we need to operate our platform, verify your identity, process your deposits and withdrawals, settle your account activity, and provide customer support. We do not sell your data to third parties; we do not track you across unrelated websites; and we do not share your payment information with unauthorized processors.

We store your account details on secure servers. Your personal information—name, ID number, address, email, phone—is encrypted during transmission and at rest. We comply with standard data-protection practices and limit access to your data to authorized staff members who need it to serve your account. If you have questions about how we handle your data, contact our support team at any time. We respond during standard business hours in English.

Our services are available only where local law permits. If you access nova88 from a region where online gaming is prohibited, we reserve the right to suspend your account. By creating an account, you confirm that you are accessing nova88 from a jurisdiction where our services are legal and available.

What Data We Collect and How We Use It

When you register for a nova88 account, we collect personal information: your full name, date of birth, national ID number (or passport number), email address, phone number, and residential address. We require this data to verify your identity, comply with anti-money-laundering regulations, and enable account recovery if you lose access. We also collect this information to process your withdrawals—payment processors require it to release funds to your bank account or e-wallet.

During account use, we collect transaction data: deposit amounts, withdrawal requests, slot tournament participation, live-dealer table activity, sportsbook predictions on Liga 1 and Piala AFF markets, esports betting on Mobile Legends and Free Fire, and payment method details. We record all transactions in your account ledger for transparency and dispute resolution. We also collect IP address, device type, browser version, and session timestamps to detect fraud and unauthorized access attempts.

How We Use Your Data

We use your data for several specific purposes. First, account verification: we cross-check your identity information against official registries to confirm you are eligible to use nova88. Second, payment processing: we share your deposit and withdrawal data with payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to execute transactions. These processors handle your funds; we do not store your payment credentials on our servers.

Third, account settlement: we use your transaction history to calculate outcomes for slot tournaments, live-dealer games, sportsbook predictions around Liga 1 and Piala Indonesia matches, and esports markets. We settle all outcomes automatically against your account balance and record the results in your transaction log. Fourth, customer support: we use your account and transaction data to respond to your questions, resolve disputes, and process withdrawal requests. Our support team accesses your data only to serve your specific inquiry.

Fifth, fraud prevention and compliance: we monitor account activity for suspicious patterns (unusual login locations, rapid deposits followed by immediate withdrawals, repeated failed verification attempts). We flag and investigate anomalies to protect your account and prevent money laundering. Sixth, analytics and improvement: we analyze aggregate, anonymized data (not linked to individual accounts) to understand user behavior, improve platform performance, and enhance game offerings. We never use individual account data for marketing or profiling without your explicit consent.

Data Sharing and Third-Party Processors

We share your data only with authorized parties who need it to serve your account. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and Indonesian banks) receive your name, account number, and transaction details to execute deposits and withdrawals. These processors maintain their own privacy policies; we are not responsible for their data practices beyond our contractual requirements.

Our servers may sit outside your jurisdiction—data may be stored or processed in regions beyond Indonesia. By using nova88, you consent to this international data transfer. We apply the same encryption and access controls regardless of server location. We do not share your data with marketing firms, data brokers, or third-party advertisers. We do not sell your information. We disclose data to government agencies only if legally compelled (court order, regulatory investigation). We will notify you of such disclosure unless legally prohibited.

We at nova88 commit to protecting your personal data with encryption, limited access, and transparent policies.

Your Rights and Our Commitments

You have the right to access your personal data stored on nova88. Log into your account dashboard and review all information we hold—personal details, transaction history, deposit and withdrawal records. You can request a copy of this data in a readable format by contacting our support team. We will provide it within 10 business days.

You have the right to correct inaccurate information. If your address or phone number changes, update it immediately in your account settings. If you notice an error in your profile (misspelled name, wrong birth date), contact support and we will correct it after verification.

You have the right to request deletion of your data, subject to legal limits. If you close your account, we retain your data for seven years for tax and anti-money-laundering compliance. After seven years, we delete your data unless legally required to retain it. You can request account deletion by contacting support; we will process it within 30 days and confirm deletion in writing.

Cookies and Tracking

We use cookies to maintain your login session, remember your account preferences, and prevent fraud. Our cookies are essential to platform function—without them, you would need to log in repeatedly. We do not use tracking cookies to follow you across other websites. We do not share cookie data with advertisers. If you disable cookies in your browser, you may be unable to access nova88 properly.

Account Security and Password Protection

We encrypt your password using industry-standard algorithms; we do not store it in plain text. We recommend using a strong, unique password—avoid simple sequences or birthdate-based passwords. Enable two-factor authentication (2FA) in your account settings for additional protection. If you suspect unauthorized access, change your password immediately and contact support.

Data Breach Notification

In the unlikely event of a data breach, we will notify you by email within 72 hours of discovery. Our notification will describe what data was compromised, what steps we are taking to secure it, and what steps you should take. We will also notify relevant authorities if required by law.

Children and Age Restrictions

nova88 is not intended for use by anyone under the age of majority in their jurisdiction. We do not knowingly collect data from minors. If we discover that a minor has created an account, we will delete their account and associated data immediately. Parents who believe their child has accessed nova88 should contact our support team urgently.

Contact and Complaints

If you have questions about our privacy practices, contact our support team via the help portal in your account dashboard. We respond to privacy inquiries within 5 business days. If you are unsatisfied with our response, you have the right to lodge a complaint with your local data-protection authority.

Policy Updates

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you by email of material changes. Continued use of nova88 after an update means you accept the revised policy. Review this page regularly to stay informed of our current practices. Last updated: this notice reflects our current commitment to data protection across all account types, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), and entertainment titles (slot tournaments, live-dealer games, sportsbook coverage, and esports markets) on nova88.