nova88 Casino & Sportsbook FAQ

We at nova88 require identity verification before processing your first withdrawal. You must provide a national ID (KTP), passport, or driver's license as proof of identity. You must also provide proof of address, such as a utility bill or bank statement dated within the last three months, showing your name and residential address in Indonesia (Jakarta, Surabaya, Bandung, or other supported regions).

Upload both documents via your account dashboard under Security settings. Our verification team processes documents within one business day. If a document is unclear or incomplete, we will request a resubmission. Once verified, your account is cleared for withdrawals. We keep your documents secure and do not share them with third parties except as required by law.

To reset your password, visit the nova88 login page and click the "Forgot password?" link. Enter the email address or username associated with your account. We will send a password-reset link to your registered email address within a few minutes. Click the link to open a secure form where you can enter a new password.

Your new password must be at least 8 characters, include uppercase and lowercase letters, and include at least one number. If you do not receive the reset email, check your spam folder or contact our support team. We can verify your identity and assist with account recovery if you cannot access your registered email.

We at nova88 accept deposits from Indonesian payment methods. The minimum deposit amount varies by payment channel: DANA, e-wallet, mobile banking, and local payment typically allow deposits starting from a modest threshold; bank transfers (online payment, e-wallet, mobile banking, local payment) and online payment also support low entry points. The maximum deposit per transaction depends on your payment provider's limits, which vary by account type and region.

To see the exact ranges for your chosen payment method, visit the Deposit page in your nova88 account and select your preferred channel. Our system will display the minimum and maximum allowed for that method. All deposits are processed immediately or within minutes, depending on your bank's processing time. If a deposit does not appear in your balance within subject to verification, contact support with your transaction reference number.

We at nova88 do not charge deposit fees. Your full deposit amount is credited to your account immediately. Withdrawal fees depend on your chosen payment method and may vary based on your account status. When you request a withdrawal, the system displays the exact fee (if any) before you confirm. Bank transfers typically incur lower fees than instant e-wallet methods; exact fees are set by our payment processors.

We process withdrawal requests within standard business hours. Once you submit a withdrawal, our payment team processes it and funds are sent to your chosen payment method (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or bank account) within hours. Your payment provider may take an additional 1-2 business days to deliver funds to your account. If a withdrawal is delayed beyond 48 hours, contact our support team with your withdrawal reference number.

We at nova88 offer cashback bonuses on weekly slot activity. The weekly cashback is calculated based on your total slot-game turnover during the previous calendar week (Monday 00:00 to Sunday 23:59 UTC+7). Cashback is credited automatically to your account on Monday morning. The exact cashback percentage may vary depending on your membership tier and current promotions; check your Promotions page in your account for the current rate.

Cashback is added directly to your balance and can be used for any game or market on nova88. There are no wagering requirements to withdraw cashback; your balance is always available for withdrawal once your account is verified. Cashback is separate from any deposit bonuses or promotional offers and is not subject to withdrawal minimums.

We at nova88 offer comprehensive sportsbook coverage of football leagues and tournaments. Our primary markets include Liga 1 (Indonesia), Piala Indonesia, Piala AFF (Southeast Asian championship), Champions League (Europe), Premier League (England), La Liga (Spain), Serie A (Italy), and Bundesliga (Germany). We also list major international tournaments such as World Cup qualifiers and continental championships. Beyond football, we offer markets on MotoGP, badminton tournaments, and select esports events (Mobile Legends, Free Fire, PUBG Mobile).

Each market displays odds, match details, and settlement rules. Markets settle immediately once official results are confirmed by the league or governing body. If a match is postponed or cancelled, unsettled bets are voided and stakes are returned to your account. Check the specific market rules before placing any bet; settlement timing and market conditions are displayed on each match page.

To request deletion of your personal data, contact our support team via the Help section in your account or email us directly. Provide your account username and the specific data you wish to delete (e.g., identity documents, transaction history). We will verify your identity before processing any deletion request. Note that we are legally required to retain transaction records and KYC documents for financial and anti-money-laundering compliance; these cannot be deleted.

We will delete other personal data (profile information, communication history) within 30 days of your verified request. Once deletion is complete, we will confirm it in writing. If you wish to close your account entirely, submit an account-closure request; your account will be disabled and your remaining balance can be withdrawn to your registered payment method.

We at nova88 provide customer support via multiple channels. The fastest way to reach us is through the Help or Chat section inside your nova88 account dashboard; our support team responds during standard business hours. You can also email our support team at the address provided in your account. For urgent account issues (suspected fraud, payment problems), use the priority support form accessible from the Help menu.

Our team responds to most inquiries within 2 business hours during office hours (Monday–Friday, 09:00–18:00 UTC+7). We provide support in English. Include your account username and a clear description of your issue so we can assist you quickly. For payment or settlement disputes, include your transaction reference number or game ID; this helps us investigate your case accurately.